At Greenmile Network Dry Cleaning, your privacy is a top priority. This privacy policy outlines how we collect, use, and protect your personal data when you interact with us, whether through our website, in-store, or via other services.
1. Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide Directly:
• Name, email address, phone number, and mailing address.
• Payment details (processed securely via third-party providers).
• Information provided when creating an account or placing an order.
b) Automatically Collected Information:
• IP address, browser type, and device information (collected through cookies or similar technologies).
• Log data, such as the pages you visit and how long you stay on them.
c) Sensitive Data:
We do not intentionally collect sensitive personal data, such as health information, unless required for specific services and with your explicit consent.
2. How We Use Your Information
We use your personal data to:
• Process and deliver your orders.
• Communicate with you about your orders, services, or inquiries.
• Improve our website, products, and customer experience.
• Comply with legal or regulatory obligations (e.g., tax records).
• Send marketing communications (if you have opted in).
3. Sharing Your Information
We may share your data with the following parties:
• Third-Party Payment Processors: To process transactions securely.
• Delivery Partners: To ensure timely delivery of orders.
• IT and Analytics Providers: To improve website performance and troubleshoot technical issues.
• Legal or Regulatory Authorities: When required by law to comply with obligations or enforce our terms.
We never sell your personal data to third parties.
4. Payment Processing and Security
Payments on our website are handled by third-party payment providers that comply with PCI DSS (Payment Card Industry Data Security Standard). We do not store your full card details. Transactions are encrypted and processed securely to ensure your protection.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or regulatory requirements.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
• Access: Request details about the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Erasure: Request deletion of your personal data, where applicable.
• Restriction: Limit the processing of your personal data under certain conditions.
• Data Portability: Receive a copy of your data in a structured format.
• Object: Opt out of direct marketing communications or processing based on legitimate interests.
To exercise any of these rights, please contact us at info@greenmilenetworks.co.uk. We may require proof of identity before processing your request.
7. Cookies and Tracking
We use cookies to improve your browsing experience and gather analytics. Cookies allow us to:
• Remember your preferences (e.g., login details or shopping cart items).
• Analyze website traffic and visitor behavior.
You can control or disable cookies through your browser settings. For more information, refer to our [Cookie Policy].
8. Data Security
We use industry-standard measures, such as SSL encryption, to protect your personal data during transmission and storage. However, no system is entirely foolproof, and we encourage you to take precautions when sharing sensitive information online.
9. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Email: info@greenmilenetworks.co.uk